bvk8 Privacy Policy

1. Information We Collect

When you register for or use the bvk8 platform at bvk8.app (the "Platform"), we collect personal information in several ways. The categories of information we may collect include:

1.1 Registration Information

When you create a bvk8 account, you are required to provide your full legal name, date of birth, residential address, mobile phone number, and a valid email address. This information is necessary to create and manage your account, verify your identity, and communicate with you about your account activity.

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, bvk8 may require you to submit one or more of the following identity documents: a government-issued photo identity card (such as a National Identity Card or passport), a proof of address document (such as a utility bill or bank statement dated within the last three months), and, in some circumstances, a selfie photograph to confirm that the submitted identity document belongs to you. KYC documents are handled with the highest level of confidentiality.

1.3 Payment Information

When you make a deposit or withdrawal, bvk8 collects the necessary transaction details to process the payment. This includes your bKash or Nagad mobile wallet number, bank account reference details (where bank transfer is used), transaction reference numbers, and deposit and withdrawal amounts in Bangladeshi Taka (৳). bvk8 does not store full payment card details — card payments are processed by PCI-DSS-compliant third-party payment processors.

1.4 Transactional and Gaming Activity Data

We record your betting and gaming history on the Platform, including the games you play, the wagers you place, the outcomes of those wagers, bonus credits used, and the dates and times of all transactions. This data is used to administer your account, resolve disputes, detect fraud, and fulfil our regulatory record-keeping obligations.

1.5 Technical and Device Data

When you access the bvk8 Platform, we automatically collect certain technical data about your device and connection, including your IP address, browser type and version, operating system, device model, screen resolution, and the pages you visit on our Platform. This data helps us optimise the Platform experience and identify suspicious access patterns.

1.6 Communications Data

If you contact bvk8 through our 24/7 live chat support channel or by email, we retain records of those communications including the content of messages, the date and time of contact, and the resolution provided. These records are used for quality assurance, staff training, and dispute resolution.

2. How We Use Your Data

bvk8 uses the personal data we collect for the following purposes. We process your data only where we have a lawful basis to do so, which may be contract performance, legal obligation, legitimate interest, or your explicit consent.

Purpose	Data Used	Legal Basis
Account creation and management	Registration information, contact details	Contract performance
Identity verification (KYC)	KYC documents, date of birth, address	Legal obligation
Processing deposits and withdrawals	Payment information, transaction records	Contract performance
Fraud prevention and security	Device data, IP address, gaming history	Legitimate interest
Responsible gaming monitoring	Gaming activity, deposit patterns	Legal obligation / Legitimate interest
Customer support	Communications data, account data	Contract performance
Promotional communications	Email address, gaming preferences	Consent (opt-in)
Platform analytics and improvement	Technical data, session data, device data	Legitimate interest

bvk8 does not use automated decision-making processes that produce legally significant or similarly consequential effects on individual players without human review. Where automated systems flag an account for review (for example, fraud detection or responsible gaming thresholds), a member of the bvk8 team will review the flagged case before any material action is taken.

3. Data Sharing & Disclosure

bvk8 does not sell, rent, or trade your personal data to any third party. We share your personal information only in the specific circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Game and Technology Providers

To deliver casino games and sports betting markets, bvk8 works with certified third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session identifiers and wagering data necessary to run the games. They are contractually prohibited from using this data for any purpose beyond game delivery.

3.2 Payment Processors

Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank requires sharing the minimum necessary payment reference details with those providers. Each payment partner operates under its own privacy framework and is subject to applicable financial regulation in Bangladesh.

3.3 Identity Verification Services

bvk8 may engage specialist identity verification service providers to assist with KYC document checks. These providers process identity documents solely for the purpose of verification and are bound by strict confidentiality agreements. They do not retain copies of your documents beyond the verification process.

3.4 Legal and Regulatory Disclosure

bvk8 may disclose your personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or legal process. In such cases, bvk8 will disclose only the information specifically requested and will notify you of such disclosure where permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of bvk8's assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified in advance of any such transfer, and your data will continue to be handled in accordance with this Privacy Policy unless you are informed otherwise with the option to object.

4. Cookies & Tracking Technologies

bvk8 uses cookies and similar tracking technologies (such as local storage objects and session tokens) on the Platform. Cookies are small data files stored on your device that help us recognise you between sessions, maintain your login state, and understand how our Platform is being used.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the Platform to function. They include session management cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. You cannot opt out of strictly necessary cookies without ceasing to use the Platform.
• Functional Cookies: These remember your preferences, such as your chosen language settings and display options, so that you do not need to reconfigure them each time you visit. Disabling these cookies may reduce the quality of your experience.
• Analytics Cookies: bvk8 uses first-party analytics tools to understand aggregate usage patterns — which game categories are popular, how players navigate the Platform, and where technical errors occur. These cookies collect anonymised or pseudonymised data and do not identify you personally.
• Marketing and Preference Cookies: Where you have opted in to promotional communications, bvk8 may use cookies to tailor promotional content shown to you within the Platform (for example, surfacing cricket betting promotions during the BPL season for players who regularly bet on cricket). You can withdraw consent at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that blocking all cookies will prevent bvk8 from functioning correctly. For detailed cookie management instructions specific to your browser, refer to your browser's help documentation.

5. Data Security Measures

bvk8 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, destruction, or alteration. Key security measures in place include:

• Transport Layer Security (TLS): All data in transit between your device and our servers is encrypted using TLS 1.2 or higher.
• Data Encryption at Rest: Sensitive personal data fields — including identity document references and payment account identifiers — are encrypted at rest in our database infrastructure using AES-256 encryption.
• Access Controls: Access to personal data is restricted to bvk8 personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): Administrative access to systems holding personal data requires multi-factor authentication. Players are strongly encouraged to enable 2FA on their own bvk8 accounts.
• Penetration Testing: bvk8 conducts periodic security assessments of its Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a confirmed personal data breach that is likely to result in risk to affected individuals, bvk8 will notify affected players as promptly as possible, with details of the nature of the breach and the steps being taken to address it.

6. Data Retention

bvk8 retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active account is retained for the duration of the account relationship plus any mandatory post-closure retention period.
• Closed Accounts: Following account closure, bvk8 retains transaction records, KYC documentation, and account activity logs for a minimum period of five years to satisfy anti-money laundering (AML) and financial record-keeping requirements.
• Support Communications: Records of customer support interactions are retained for a period of three years from the date of the last communication.
• Marketing Data: If you opt out of marketing communications, your email address is retained on a suppression list to ensure that you are not inadvertently re-added to mailing lists. The suppression record itself is held indefinitely.
• Technical Logs: Server and access logs are retained for a rolling period of 90 days for security monitoring purposes and then deleted.

Once the applicable retention period has expired and there is no other legal basis for continued retention, bvk8 will securely delete or irreversibly anonymise your personal data.

7. Your Rights Over Your Data

As a bvk8 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the bvk8 support team via 24/7 live chat on the platform dashboard or by emailing support at bvk8.app. We will respond to verified requests within 30 days.

• Right of Access: You may request a copy of the personal data bvk8 holds about you and information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update many details directly within your account settings.
• Right to Erasure: You may request that bvk8 delete your personal data. This right is subject to our legal retention obligations — certain data (such as AML transaction records) cannot be erased until the mandatory retention period has expired.
• Right to Restriction of Processing: In certain circumstances, you may request that bvk8 restrict the processing of your data (for example, while a rectification request is being reviewed).
• Right to Data Portability: Where processing is based on your consent or contract performance and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (for example, receipt of marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You may object to processing based on legitimate interest grounds. bvk8 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

8. Updates to This Policy

bvk8 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we provide. When we make material changes, we will notify registered users by posting a prominent notice on the Platform and, where appropriate, by sending a notification to the email address associated with your account.

The "Last updated" date at the top of this policy reflects when the most recent changes were made. We encourage you to review this Privacy Policy periodically. Continued use of the bvk8 Platform following publication of a revised Privacy Policy constitutes your acceptance of those changes.

If you have any questions about this Privacy Policy, how bvk8 handles your personal data, or wish to exercise any of your data rights, please contact our support team at any time. Our team is available 24/7 via the live chat channel on the platform dashboard. You can also write to us at: support at bvk8.app.